Microsoft CRM

Upgrading to Microsoft Dynamics CRM 4.0

This courses helps those who are familiar with Microsoft Dynamics CRM 3.0 the new key features of Microsoft Dynamics 4.0. more…

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Sales, Marketing and Service in Microsoft Dynamics CRM 4.0

This three-day course teaches students how to use the Microsoft Dynamics CRM product.  Application functionality covered in the course includes:

• Sales Management
• Marketing Automation
• Service Management
• Service Scheduling more…

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One- day Sales and Marketing CRM 4.0 also scheduled for 19th April 2010

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Customization and Configuration in Microsoft Dynamics CRM 4.0

This three-day course teaches students how to configure Microsoft Dynamics CRM organizational settings, organizational structure, users, teams, security, multilingual user interface, and currency exchange rates to meet your business requirements. Students are also shown how to use the application’s built-in customization tools to customize Microsoft Dynamics CRM user interface components and databases components such as forms, views, entities, attributes, relationships, and mappings. more…

29-31st March 2010

Administration in Microsoft Dynamics CRM 4.0

This two-day course provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0. more…

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Microsoft CRM 3.0 Sales Management

This course explores the Microsoft CRM application from a user’s perspective. Functionality covered in the course includes core CRM navigation, user interface, outlook client and the sales management module. It uses a hands-on approach to teach the processes and functionality used by sales managers and sales representatives, beginning with an introduction to the core concepts of Microsoft CRM and then giving an overview of the sales processes. more…

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Microsoft CRM 3.0 Marketing Automation

This one-day, instructor-led course explores the Microsoft CRM application from a user’s perspective. Functionality covered in the course includes core CRM navigation, user interface, outlook client and the marketing automation module. It is designed to teach the processes and functionality used by marketing managers and marketing representatives, beginning with an introduction to the core concepts of Microsoft CRM and then giving an overview of the marketing automation processes. Using a hands-on approach, learners will gain a thorough understanding of the marketing processes in Microsoft CRM. more…

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A complete list of available courses can also be found in our training catalogue (use the bookmark tab to navigate within the catalogue)

To book onto a course please contact training.es@csg.com.au or (08) 6250 7900.

We have many courses available but only schedule those that will be most popular in a given period. If there is a particular course you require that is not listed, please contact us for further details of alternative dates and customised sessions.