ITIL V3
ITIL V3 Foundation Certificate in Service Management
Gain an internationally recognised ITIL qualification from an experienced ITIL master in an engaging and interactive classroom environment.
Many ITIL courses place the emphasis on theory at the expense of practical application—this four day course includes the content you need with many real and relevant situations for you to practice and apply ITIL methodology.
The course not only covers all of the theory that you need to ensure success, but allows for exploration of how you can use ITIL in your workplace, scenarios for success and exam preparation and completion. more…
We offer onsite private training in ITIL certifications. For more information please please contact training.es@csg.com.au or (08) 6250 7900.
Want to find out more about how ITIL can help you?
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
ITIL has been developed in recognition of organisations’ growing dependency on IT and embodies best practices for IT Service Management. The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
ITIL Version 2 (V2) has undergone a major refresh which is Version 3 (V3). Version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.
ITIL: Overview and Benefits
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
- reduced costs
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
- improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.
View our current course calendar
To book onto a course please contact training.es@csg.com.au or (08) 6250 7900.
We have many courses available but only schedule those that will be most popular in a given period. If there is a particular course you require that is not listed, please contact us for further details of alternative dates and customised sessions.
