We offer scheduled courses as well as private customised training. Please contact our training manager on (08) 6250 7900 to discuss your specific requirements.
Please note: Our scheduled courses below are delivered using a standard, out of the box Microsoft Dynamics CRM 2011 environment. Before booking a course please view examples of what this environment looks like in comparison to the Microsoft Dynamics CRM 2011 environment you are using. If the entities are sufficiently different you would gain more benefit from attending a customised training course rather than a standard course. To discuss further please don’t hesitate to call us on (08) 6250 7900.
Introduction to Microsoft Dynamics CRM 2011
This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting. more…
Register your interest for this course
Marketing Automation in Microsoft Dynamics CRM 2011
This one-day course course teaches you how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. more…
17th June 2013
12th August 2013
Sales Management in Microsoft Dynamics CRM 2011
This one-day course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. more…
17th June 2013
12th August 2013
Service Management in Microsoft Dynamics CRM 2011
This one-day course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. more…
1st July 2013
Service Scheduling in Microsoft Dynamics CRM 2011
This one-day course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. more…
1st July 2013
Customisation and Configuration of Microsoft Dynamics CRM 2011
This three-day course teaches students the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. Topics covered include:
• Creation and configuration of entities
• Design of forms views and charts
• Auditing and security more…
24-26th June 2013
26-28th August 2013
Extending Microsoft Dynamics CRM 2011
This course offers detailed and interactive information on how to develop extensions for Microsoft Dynamics CRM 2011, with focus on extension methods documented in the Microsoft Dynamics CRM SDK. It provides instruction on the use of a number of Common Platform Operations, on how to query and execute these operations, as well as on developing a concise understanding of business process implementation and workflows. In addition, the course describes how to use Plug-ins, application event programming, client extensions and web resources. Finally, it includes a summary overview of the integration between Windows Azure and Microsoft Dynamics CRM 2011 more…
8-10th July 2013
To book onto a course please use our online booking form or call (08) 6250 7900.
We can also provide training in previous versions of Microsoft Dynamics CRM. Please contact us for details.
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View our current course calendar
We have many courses available but only schedule those that will be most popular in a given period. If there is a particular course you require that is not listed, please contact us for further details of alternative dates and customised sessions.
